Terms and Conditions

Processing Times

All of our stationery is reviewed and made to order with care.

  • Standard Orders: Please allow 3-5 business days for production after you submit your order.

  • Custom Illustrations: Design times may take up to 7-10 business days. 

Shipping Options

We offer free ground shipping on all orders over $100 (U.S. only). Shipping costs are calculated at checkout based on your location and chosen shipping speed. Since we ship via FedEx or UPS, we are unable to ship to P.O. Boxes.  

We offer several shipping options at checkout so you can choose what works best for you.

  • Ground Shipping: 3–6 business days

  • Expedited Shipping: 2–3 business days

  • Rush Shipping: 1–2 business days

Please note: shipping times are in addition to the 3-5 business day processing times.

 

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way through FedEx or UPS. 

 

Returns and Exchanges

Because each order is custom-printed just for you, we’re unable to accept returns or exchanges. That said, your happiness means everything to us! If your order arrives with any errors, printing issues, or damage, please reach out within 7 days of delivery so we can make it right.

What We Can Help With:

  • Damaged or misprinted items

  • Errors caused during production

  • Items not matching your approved proof (if applicable)  

What We Can’t Accept Returns For:

  • Changes to wording, colors, or design after an order is placed

  • Mistakes made during personalization

  • Delays caused by shipping carriers


Proofing Policy 

We kindly ask that you review your order upon submission carefully to ensure all details are accurate—including the spelling of names, dates, and addresses. Please note that any changes identified after submission will require a reprint at the customer's expense if already in production, so if you need to make changes, please reach out as soon as possible.

For custom venue illustrations, your first two proofs are complimentary. Any additional proof revisions will incur a fee of starting at $50 per round, depending on complexity of revisions.